Standard Twin Room
- 2 Single beds,1 King-size bed
- Shower
- Heating
- Air conditioning
Hotel · Santiago · Santiago Metropolitan
Hotel Hw Express
A 40-room hotel in central Santiago, a 6-minute walk from Basilica de la Merced, offering free Wi-Fi and a 24-hour reception.
- Free Wi-Fi throughout the property
- 24-hour reception and security
- Paid airport shuttle available
8.6
Great
1902 reviews
Booking.com 8.6 · 1902 reviews
About
Hotel Hw Express
Hotel Hw Express sits in Santiago’s central district, with 40 rooms spread across a compact footprint. The property is a 6-minute walk from Basilica de la Merced, making it a convenient base for exploring the city’s historic sights. All rooms come with air conditioning, heating, and a flat-screen TV, and Wi-Fi is free throughout.
The hotel operates with a 24-hour reception and security, plus VIP check-in and check-out for guests who want a quicker arrival. A paid airport shuttle can be arranged, and the front desk can assist with tours and tickets. The atmosphere is more boutique than chain, with soundproofed rooms and a sitting area in each unit.
- No smoking on site
- Wi-Fi
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- No pets allowed
In brief
What works, what to weigh
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Strengths
4 reasons to book- Rooms and service score 9.2 — Guest reviews consistently mention clean, comfortable rooms and attentive staff.
- Central location — A 6-minute walk to Basilica de la Merced and easy access to Patio Bellavista and La Moneda, as noted by guests.
- Helpful, friendly staff — Reception staff are praised for providing local recommendations and using translation apps when needed.
- Good value for money — With an 8.8 Value rating and reviews citing affordability, the hotel delivers solid quality for the price.
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Worth weighing
4 to weigh- Area may feel unsafe at night — One guest noted the location felt 'a bit dodgy' after dark, though daytime exploration was fine.
- Shower design could be better — A reviewer mentioned the shower could use a better design, without specifying details.
- No pets allowed — The property operates a strict no-pets policy, which may limit options for travelling with animals.
- Comfort and facilities ratings are lower — Comfort scores 7.8 and Facilities 7.7, slightly below the hotel's other categories, suggesting room for improvement in these areas.
01 — Rooms
Rooms & rates
High season: summer dates usually book out a few weeks ahead.
Junior Suite
- 1 King-size bed and 1 Sofa bed,1 King-size bed
- Shower
- Heating
- Air conditioning
Deluxe King Room
- 1 King-size bed
- Shower
- Heating
- Air conditioning
02 — Amenities
Services & amenities
Everything included at this stay — the facilities and essentials, at a glance.
General
- Wi-Fi
- 24-hour reception
- 24-hour security
- Lift
- Key card access
- Smoke detectors
- Fire extinguishers
- No smoking on site
Services
- Paid airport shuttle
- Laundry
- Tours/Ticket assistance
- VIP check-in/ -out
Room amenities
- Air conditioning
- Heating
- Soundproofed rooms
- Sitting area
- Flat-screen TV
- Free toiletries
- Safe deposit box
- AM/FM alarm clock
Photos
Gallery
03 — Reviews
What guests say
Recent verified reviews from guests who stayed here.
Guest-rated 8.6/10 from 1,902 reviews
Booking.com · 8.6 · 1902 reviews
8.6Verified guest“My stay was pleasant. The room was spotless and the bed very comfortable. I particularly liked the two-room suite and the good breakfast. The area felt a bit unsafe at night, and the shower could be better designed. Still, I'd recommend it.”
8.6Verified guest“I stayed three nights and was genuinely impressed. The room was comfortable and clean, with modern amenities. Staff were friendly, always smiling, and gave great tips for local restaurants. The location was ideal for reaching the main sights. The cozy vibe felt more boutique than a big chain, and breakfast had a nice variety.”
8.6Verified guest“The location was super convenient for exploring the city. The room was clean and the bed really comfy – a lifesaver after long days out.”
8.6Verified guest“Excellent value for money. The room was neat, the location fantastic, and the staff went out of their way to help.”
8.6Verified guest“The receptionist gave invaluable city advice. Our rooms were spacious, modern, clean, and comfortable – a cozy atmosphere. The central location let us walk to Patio Bellavista and La Moneda, perfect for family time. A wonderful stay we'd highly recommend.”
8.6Verified guest“The bed was comfortable and we enjoyed breakfast each morning. The location was perfect for visiting historic sites on foot. The front desk staff were helpful; some spoke English, others used translation apps, making everything smooth. The hotel was modern and clean, with everything we needed.”
04 — Location
Getting around Santiago
The property sits in Santiago.
Historic Sights: Basilica de la Merced is just a 6-minute walk away, and guests mention reaching Patio Bellavista and La Moneda on foot.
Dining: The staff can recommend local dining options, and the hotel serves breakfast each morning.
Getting Around: The central location allows easy exploration on foot; a paid airport shuttle is available for transfers.
60 San Antonio, Santiago, Santiago Metropolitan, 8320259, Chile
05 — Good to know
Policies & conditions
Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.
- Check-in
- From 15:00-23:59
- Check-out
- By 01:00-11:00
- Cancellation
- Free cancellation on many rates — terms on booking page
- Payment
- Pay-at-hotel available on many rates; final terms at booking
- Pets
- Not allowed
- Property
- 40 rooms
06 — Questions
Frequently asked
What are the check-in and check-out times?
Check-in is from 15:00 to 23:59, and check-out is from 01:00 to 11:00.
Is parking available at the hotel?
The input does not specify parking availability. Please contact the hotel directly for details.
Are pets allowed at Hotel Hw Express?
No, pets are not allowed at this property.
Does the hotel offer airport transfer?
Yes, a paid airport shuttle is available.
What amenities are in the rooms?
Rooms include air conditioning, heating, shower, and a flat-screen TV. Some rooms also have a sitting area, soundproofing, and free toiletries.
The bottom line
Hotel Hw Express earns high marks for its central location, clean rooms, and friendly service. While the surrounding area may feel less safe at night and facilities could see small upgrades, it remains a strong choice for travellers seeking a comfortable base in Santiago.
8.6Based on guest reviews and ratings
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